In compliance with the duty to provide information as set out in Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce (LSSI-CE), the following general information about this website is provided:
The ownership of this website, www.alphavetus.com (hereinafter, Website), is held by: Juan Pablo Hernández Culebras, whose contact details are:
Address: C/ Guillem de Castro 59, 46008 Valencia - Alphavetus
Contact telephone: 666 96 56 97
Contact email: info@alphavetus.com
The purpose of these General Terms of Use (hereinafter, Terms) is to regulate the access and use of the Website. For the purposes of these Terms, the Website will be understood as: the external appearance of the screen interfaces, both statically and dynamically, i.e., the navigation tree; and all elements integrated into both the screen interfaces and the navigation tree (hereinafter, Contents) and all online services or resources that it may offer to Users (hereinafter, Services).
Alphavetus reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website and the Contents and Services that may be incorporated therein. The User acknowledges and accepts that at any time Alphavetus may interrupt, deactivate, and/or cancel any of these elements integrated into the Website or access to them.
Access to the Website by the User is free and unrestricted, without the User having to provide any consideration to enjoy it, except for the cost of connection through the telecommunications network provided by the access provider that the User has contracted.
Access, navigation, and use of the Website, as well as the spaces enabled for interaction between Users, and between the User and Alphavetus, such as comments and/or blogging spaces, confer the status of User, whereby all the Conditions set forth herein, as well as their subsequent modifications, are accepted from the moment navigation on the Website begins, without prejudice to the application of the corresponding mandatory legal regulations, as the case may be. Given the relevance of the above, the User is recommended to read them each time they visit the Website.
Alphavetus provides a great diversity of information, services, and data. The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:
Using the information, Contents and/or Services and data offered by Alphavetus without it being contrary to the provisions of these Terms, the Law, morality or public order, or that may in any other way cause harm to the rights of third parties or to the functioning of the Website itself.
The truthfulness and legality of the information provided by the User in the forms provided by Alphavetus for access to certain Contents or Services offered by the Website. In any case, the User will immediately notify Alphavetus of any fact that allows the improper use of the information recorded on said forms, such as, but not limited to, theft, loss, or unauthorized access to identifiers and/or passwords, in order to proceed with their immediate cancellation.
Alphavetus reserves the right to withdraw any comments and contributions that violate the law, respect for personal dignity, are discriminatory, xenophobic, racist, pornographic, spamming, that threaten youth or childhood, public order or safety, or that, in its opinion, are not suitable for publication.
In any case, Alphavetus will not be responsible for the opinions expressed by Users through comments or other blogging or participation tools that may exist.
The mere access to this Website does not imply the establishment of any type of commercial relationship between Alphavetus and the User.
The User declares to be of legal age and to have the sufficient legal capacity to be bound by these Terms. Therefore, this Website of Alphavetus is not directed at minors. Alphavetus disclaims any responsibility for the non-compliance of this requirement.
Always in compliance with current legislation, this Website of Alphavetus is intended for all people, regardless of their age, who can access and/or navigate the pages of the Website.
The Website is primarily aimed at Users residing in Spain. Alphavetus does not ensure that the Website complies with the laws of other countries, either in whole or in part. If the User resides or is domiciled elsewhere and decides to access and/or navigate the Website, they will do so at their own risk, and must ensure that such access and navigation comply with the local legislation applicable to them. Alphavetus assumes no responsibility that may arise from such access.
Alphavetus does not guarantee the continuity, availability, and usefulness of the Website, nor of the Contents or Services. Alphavetus will do everything possible for the proper functioning of the Website, however, it is not responsible for or guarantees that access to this Website will not be uninterrupted or error-free.
Nor is it responsible for or guarantees that the content or software that can be accessed through this Website is free of error or causes damage to the User's computer system (software and hardware). In no case will Alphavetus be liable for losses, damages, or harm of any kind arising from the access, navigation, and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of viruses.
Alphavetus is also not responsible for any damage that may be caused to users by an inappropriate use of this Website. In particular, it is not responsible in any way for falls, interruptions, lack or defect of telecommunications that may occur.
It is reported that the Alphavetus Website provides or may provide to Users linking means (such as, among others, hyperlinks, banners, buttons), directories and search engines that allow Users to access websites belonging to and/or managed by third parties.
Access to these links, directories, and search engines on the Website is intended to facilitate for Users the search for and access to information available on the Internet, without it being considered a suggestion, recommendation, or invitation to visit them.
Alphavetus does not offer or market, either directly or through third parties, the products and/or services available on said linked sites, unless specified.
Alphavetus may offer sponsored content, advertisements, and/or affiliate links. The information that appears on these affiliate links or the inserted advertisements is provided by the advertisers themselves, so Alphavetus is not responsible for possible inaccuracies or errors that the advertisements may contain, nor does it guarantee in any way the experience, integrity, or responsibility of the advertisers or the quality of their products and/or services.
Likewise, it will not guarantee the technical availability, accuracy, truthfulness, validity, or legality of sites not owned by it that can be accessed through the links.
Alphavetus will in no case review or control the content of other websites, nor does it approve, examine, or make its own the products and services, content, files, and any other material existing in the aforementioned linked sites.
Alphavetus assumes no responsibility for damages and harms that may arise from the access, use, quality, or legality of the contents, communications, opinions, products, and services of websites not managed by Alphavetus and which are linked on this Website.
The User or third party who creates a hyperlink from a web page of another, different, website to the Alphavetus Website must know that:
The total or partial reproduction of any of the Contents and/or Services of the Website is not permitted without the express authorization of Alphavetus.
No false, inaccurate, or incorrect statement about the Alphavetus Website, or its Contents and/or Services, is permitted.
With the exception of the hyperlink, the website where said hyperlink is established will not contain any element of this Website protected as intellectual property by Spanish law, unless expressly authorized by Alphavetus.
The establishment of the hyperlink will not imply the existence of relations between Alphavetus and the owner of the website from which it is made, nor the knowledge and acceptance by Alphavetus of the contents, services, and/or activities offered on said website, and vice versa.
Alphavetus, by itself or as a transferee, owns all the intellectual and industrial property rights of the Website, as well as the elements contained therein (by way of example and not limitation, images, sound, audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of materials used, access and use, etc.). They will, therefore, be works protected as intellectual property by Spanish law, and both the Spanish and Community regulations in this field, as well as the international treaties on the matter and subscribed by Spain, will be applicable to them.
All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution, and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of Alphavetus, are expressly prohibited.
The User undertakes to respect the intellectual and industrial property rights of Alphavetus. The User may view the elements of the Website or even print them, copy them, and store them on the hard drive of their computer or on any other physical medium, provided it is exclusively for their personal use.
In the event that the User or a third party considers that any of the Contents of the Website constitutes a violation of the rights of intellectual property protection, they must immediately communicate it to Alphavetus through the contact details in the GENERAL INFORMATION section of this Legal Notice and General Terms of Use.
Alphavetus reserves the right to file civil or criminal actions it deems necessary for the improper use of the Website and Contents, or for the breach of these Terms.
The relationship between the User and Alphavetus will be governed by the current and applicable regulations in Spanish territory. Should any controversy arise in relation to the interpretation and/or application of these Terms, the parties will submit their conflicts to the ordinary jurisdiction, submitting to the judges and courts that correspond in accordance with law.
Respecting the provisions of current legislation, Alphavetus (hereinafter, also Website) undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.
This privacy policy is adapted to the Spanish and European regulations in force regarding the protection of personal data on the internet. Specifically, it respects the following rules:
Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
Royal Decree 1720/2007, of December 21, which approves the Regulation for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE).
The data controller of the personal data collected is Alphavetus (hereinafter, Data Controller). Their contact details are the following:
Address: C/ Guillem de Castro 59, 46008 Valencia - Alphavetus
Contact telephone: 666 96 56 97
Contact email: info@alphavetus.com
In compliance with the provisions of the GDPR and the LOPD-GDD, we inform you that the personal data collected by Alphavetus through the forms on its pages will be incorporated and processed in our file in order to facilitate, streamline, and fulfill the commitments established between Alphavetus and the User or the maintenance of the relationship that is established in the forms filled out by the User, or to attend to a request or query from them. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in article 30.5 of the GDPR is applicable, a record of processing activities is maintained that specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.
The processing of the User's personal data will be subject to the following principles set out in article 5 of the GDPR and in article 4 and subsequent articles of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:
Principle of lawfulness, fairness, and transparency: the User's consent will be required at all times with fully transparent information about the purposes for which the personal data are collected.
Principle of purpose limitation: personal data will be collected for specified, explicit, and legitimate purposes.
Principle of data minimization: the personal data collected will be only those strictly necessary in relation to the purposes for which they are processed.
Principle of accuracy: personal data must be accurate and always up to date.
Principle of storage limitation: personal data will only be kept in a way that allows the identification of the User for the time necessary for the purposes of their processing.
Principle of integrity and confidentiality: personal data will be processed in a way that guarantees their security and confidentiality.
Principle of proactive responsibility: the Data Controller will be responsible for ensuring that the above principles are complied with.
The categories of data that are processed at Alphavetus are only identifying data. In no case are special categories of personal data in the sense of article 9 of the GDPR processed. Special categories of personal data are understood as those that reveal ethnic or racial origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data aimed at uniquely identifying a natural person, data concerning health or data concerning the sexual life or sexual orientation of a natural person.
The legal basis for the processing of personal data is consent. Alphavetus undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.
The User will have the right to withdraw their consent at any time. It will be as easy to withdraw consent as to give it. As a general rule, the withdrawal of consent will not condition the use of the Website.
On occasions when the User must or may provide their data through forms to make inquiries, request information, or for reasons related to the content of the Website, they will be informed in case the completion of any of them is mandatory because they are essential for the correct development of the operation carried out.
The personal data are collected and managed by Alphavetus with the purpose of facilitating, streamlining, and fulfilling the commitments established between the Website and the User or the maintenance of the relationship that is established in the forms that the latter fills out or to attend to a request or query.
Likewise, the data may be used for a commercial purpose of personalization, operation, and statistics, and activities typical of the corporate purpose of Alphavetus, as well as for the extraction, storage of data, and marketing studies to adapt the Content offered to the User, as well as to improve the quality, operation, and navigation of the Website.
At the time the personal data are obtained, the User will be informed about the specific purpose or purposes of the processing to which the personal data will be intended; that is, the use or uses that will be given to the information collected.
Personal data may be retained for the legally required period of 5 years until its deletion, or only for the minimum time necessary for the purposes of its processing and, in any case, until the User requests its deletion.
At the time the personal data are obtained, the User will be informed about the period during which the personal data will be kept or, when that is not possible, the criteria used to determine this period.
The User's personal data will not be shared with third parties.
In any case, at the time the personal data are obtained, the User will be informed about the recipients or categories of recipients of the personal data.
The User's personal data will be shared with the following recipients or categories of recipients:
In the event that the Data Controller intends to transfer personal data to a third country or international organization, at the time the personal data are obtained, the User will be informed about the third country or international organization to which the data is intended to be transferred, as well as the existence or absence of an adequacy decision by the Commission.
Respecting the provisions of articles 8 of the GDPR and 7 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may give their consent for the lawful processing of their personal data by Alphavetus. If it is a minor under 14 years of age, the consent of the parents or guardians will be necessary for the processing, and this will only be considered lawful to the extent that they have authorized it.
Alphavetus undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, in order to guarantee the security of personal data and avoid the accidental or unlawful destruction, loss, or alteration of personal data transmitted, stored, or otherwise processed, or unauthorized communication or access to such data.
The Website has an SSL certificate (Secure Socket Layer), which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in return, is fully encrypted.
However, because Alphavetus cannot guarantee the impregnability of the internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a personal data security breach occurs that is likely to pose a high risk to the rights and freedoms of natural persons. Following the provisions of article 4 of the GDPR, a personal data security breach is understood as any security breach that results in the accidental or unlawful destruction, loss, or alteration of personal data transmitted, stored, or otherwise processed, or unauthorized communication or access to such data.
Personal data will be treated as confidential by the Data Controller, who undertakes to inform and guarantee through a legal or contractual obligation that said confidentiality is respected by their employees, associates, and any person to whom they make the information accessible.
The User has the following rights against Alphavetus and can therefore exercise them against the Data Controller, as recognized in the GDPR and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:
Right of access: It is the User's right to obtain confirmation of whether Alphavetus is processing their personal data or not and, if so, to obtain information about their specific personal data and the processing that Alphavetus has carried out or is carrying out, as well as, among other things, the available information on the origin of said data and the recipients of the communications made or planned for them.
Right of rectification: It is the User's right to have their personal data that prove to be inaccurate or, taking into account the purposes of the processing, incomplete, modified.
Right of suppression ("the right to be forgotten"): It is the User's right, as long as current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn their consent to the processing and it does not have another legal basis; the User objects to the processing and there is no other legitimate reason to continue with it; the personal data have been processed unlawfully; the personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform the data controllers who are processing the personal data of the interested party's request for the deletion of any link to that personal data.
Right to limitation of processing: It is the User's right to limit the processing of their personal data. The User has the right to obtain the limitation of processing when they challenge the accuracy of their personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.
Right to data portability: In the event that the processing is carried out by automated means, the User will have the right to receive their personal data from the Data Controller in a structured, commonly used, and machine-readable format, and to transmit them to another data controller. As long as it is technically possible, the Data Controller will transmit the data directly to that other data controller.
Right of opposition: It is the User's right to have the processing of their personal data not carried out or to have the processing of them by Alphavetus ceased.
Right not to be subject to a decision based solely on automated processing, including profiling: It is the User's right not to be subject to an individualized decision based solely on the automated processing of their personal data, including profiling, unless current legislation provides otherwise.
Thus, the User can exercise their rights by written communication addressed to the Data Controller with the reference "https://www.google.com/search?q=GDPR-www.alphavetus.com," specifying:
Name, surname of the User, and copy of the DNI. In cases where representation is admitted, the identification by the same means of the person representing the User will also be necessary, as well as the document accrediting the representation. The photocopy of the DNI may be replaced by any other legally valid means of proof of identity.
Request with the specific reasons for the request or information to which access is wanted.
Address for notification purposes.
Date and signature of the applicant.
Any document that accredits the request being made.
This request and any other attached documents can be sent to the following address and/or email:
Postal address: C/ Guillem de Castro 59, 46008 Valencia - Alphavetus
Email: info@alphavetus.com
The Website may include hyperlinks or links that allow access to third-party websites other than Alphavetus, which are therefore not operated by Alphavetus. The owners of said websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.
In the event that the User considers that there is a problem or infringement of current regulations in the way their personal data are being processed, they will have the right to effective judicial protection and to file a claim with a supervisory authority, in particular, in the State in which they have their habitual residence, place of work, or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).
It is necessary for the User to have read and be in agreement with the conditions on the protection of personal data contained in this Privacy Policy, as well as to accept the processing of their personal data so that the Data Controller can proceed with it in the manner, for the periods, and for the purposes indicated. The use of the Website will imply the acceptance of its Privacy Policy.
Alphavetus reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential, or doctrinal change of the Spanish Data Protection Agency. The changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is recommended to periodically consult this page to be aware of the latest changes or updates.
This Privacy Policy was updated to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and to Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.
Alphavetus, whose contact details are: Address: C/ Guillem de Castro 59, 46008, Valencia Contact telephone: 666 96 56 97 Contact email: info@alphavetus.com
This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (www.alphavetus.com) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).
For the purposes of these Conditions, the activity that Alphavetus carries out through the Website is understood to include: Specialized trade in second-hand and antique books and objects.
In addition to reading these Conditions, before accessing, navigating, and/or using this website, the User must have read the Legal Notice and the General Terms of Use, including the cookies policy and the privacy and data protection policy of Alphavetus. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Conditions and by everything mentioned above, so if they do not agree with all of this, they should not use this Website.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, navigate, and/or use the Website as those that are in force at the time the acquisition of products and/or services is requested will be applicable.
For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact details provided above or, if applicable, using the contact form.
Access, navigation, and use of the Website confer the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), whereby all the Conditions set forth herein, as well as their subsequent modifications, are accepted from the moment navigation on the Website begins, without prejudice to the application of the corresponding mandatory legal regulations, as the case may be.
The User assumes responsibility for the correct use of the Website. This responsibility will extend to:
Making use of this Website only to make legally valid inquiries and purchases or acquisitions.
Not making any false or fraudulent purchases. If a purchase of this nature could reasonably be considered to have been made, it could be canceled and the relevant authorities would be informed.
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
Although Alphavetus ships to all countries, it is primarily aimed at Users residing in Spain. Alphavetus does not guarantee that the Website complies with the legislation of other countries, either in whole or in part. Alphavetus declines all responsibility that may arise from such access, nor does it guarantee shipments or the provision of services outside of Spain.
The User may formalize, at their choice, with Alphavetus the sales contract for the desired products and/or services in any of the languages in which these Conditions are available on this Website.
Users can make purchases on the Website using the established means and methods. They must follow the online purchase and/or acquisition procedure of www.alphavetus.com, during which several products and/or services can be selected and added to the cart, basket, or final purchase space, and finally, click on: "Place Order".
Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Subsequently, the User will receive an email confirming that Alphavetus has received their order or request for purchase and/or service provision, that is, the order confirmation. And, where appropriate, they will also be informed by email when their purchase is being shipped.
Once the purchase procedure has concluded, the User consents to the Website generating an electronic invoice which will be sent to the User via email. Likewise, the User may, if they wish, obtain a paper copy of their invoice by requesting it from Alphavetus using the contact spaces on the Website or through the contact details provided above.
The User acknowledges being aware, at the time of purchase, of certain specific sales conditions that concern the product and/or service in question and that are shown alongside its presentation or, where applicable, image on its page of the Website, indicating, by way of example but not limited to, and depending on each case: name, price, components, weight, quantity, color, product details, or characteristics, the manner in which they will be carried out and/or the cost of the services; and acknowledges that placing the purchase order or acquisition formalizes the full and complete acceptance of the specific sales conditions applicable in each case.
The communications, purchase orders, and payments involved during the transactions carried out on the Website could be archived and kept in the computerized records of Alphavetus in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the current laws and regulations that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.
Unless expressly stated otherwise, Alphavetus is not the manufacturer of the products sold or that may be marketed on the Website. Although Alphavetus makes great efforts to ensure that the information shown on the Website is correct, sometimes the packaging and/or the materials and/or the components of the products may contain additional or different information from that which appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, warnings, and/or instructions that accompany the product.
The User knows that Alphavetus shows them for their interest a series of services that the owner does not provide to the Users directly, but that will be contracted and provided by a third party other than Alphavetus.
All purchase orders received by Alphavetus through the Website are subject to the availability of the products and/or to no circumstance or force majeure (clause nine of these Conditions) affecting their supply and/or the provision of the services. If there are difficulties in the supply of products or no products are left in stock, Alphavetus undertakes to contact the User and reimburse any amount that may have been paid. This will also be applicable in cases where the provision of a service becomes unfeasible.
The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless required by law, especially with regard to VAT, a different issue is indicated and applied.
The shipping costs are included in the final prices of the products as they are shown on the Website. Thus, Alphavetus performs the delivery and/or shipping services through the Correos postal service (https://www.correos.es).
However, and unless something else is specifically indicated, the prices of the items offered exclude shipping costs that may be incurred, which will be added to the total amount due at the time the User manages the shipping procedure, and where the User will consult the available shipping methods and costs and freely choose the one that suits them best.
In no case will the Website automatically add additional costs to the price of a product or service, but only those that the User has selected and chosen voluntarily and freely.
Prices can change at any time, but possible changes will not affect orders or purchases for which the User has already completed the purchase request process on the Website as indicated in the first paragraph of clause three, and has received an order confirmation.
The accepted payment methods will be: Credit or debit card, PayPal, Bank transfer.
Alphavetus uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize the payment, Alphavetus will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.
Once Alphavetus receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge to the card will be made at the time the shipping confirmation and/or confirmation of the service being provided is sent to the User in the manner and, where applicable, place established.
If the payment method is PayPal, the charge will be made at the time Alphavetus sends a confirmation of the purchase order or acquisition of products and/or services to the User.
In any case, by clicking on "Place Order" the User confirms that the payment method used is theirs.
Purchase or acquisition orders in which the User selects a bank transfer as a payment method will be reserved for 5 calendar days from the order confirmation to allow enough time for the bank transfer to be taken into account by the payment system used by Alphavetus for the Website. When the system receives the transfer, the order will be prepared and managed for shipment.
Through this payment method, the User must ensure that they correctly enter the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, Alphavetus will not be able to validate the order, which will be canceled.
In cases where the physical delivery of the contracted good is appropriate, deliveries will be made in the following territories: Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla). As well as the European Union and the rest of the world.
Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the personalization of the products, the purchase order consisting of the products listed in each purchase confirmation will be shipped within the period indicated on the Website and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for any reason, the postal service could not comply with the delivery date, Alphavetus will contact the User to inform them of this circumstance and, they may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on business days.
If it were impossible to make the delivery of the order due to the User's absence, the order could be returned to the warehouse. However, the postal service should leave a notice explaining where the order is and how to get it delivered again.
If the User is not going to be at the delivery location at the agreed time slot, they must contact Alphavetus, to arrange delivery on another day.
In the event that 30 days have passed since their order is available for delivery, and it has not been delivered due to a cause not attributable to Alphavetus, Alphavetus will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be returned to them, with the exception of the additional or not additional costs resulting from handling and shipping, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.
However, the User must bear in mind that the handling, shipping or transport derived from the termination of the order placed, may have an additional cost that may be passed on to them.
For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signing of the receipt of the order at the agreed delivery address.
The risks that may arise from the products will be borne by the User from the moment of their delivery. The User acquires ownership of the products when Alphavetus receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for their delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.
In this same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common system of VAT, purchase orders will be located, for their delivery and/or provision, in the Member State of the European Union where the address on the purchase order is located and, therefore, the applicable VAT will be the one in force in said Member State.
In orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT by application of the provisions of Law 37/1992, and Directive 2006/112, without prejudice to the application of the corresponding taxes and tariffs in accordance with the current regulations in each of these territories. The User must bear in mind that in these territories situations may arise where taxes and customs duties are applied and accrued at the destination, in accordance with current regulations, and that these could be at their expense.
For the rest of the territories, other than the previous ones, where the purchase orders are located, for their delivery and/or provision, the current regulations will apply at all times; the User must bear in mind that this could generate the application and accrual of taxes and customs duties, in accordance with the regulations in force at the destination, and that these could be at their expense. Therefore, it is the User who must contact or get in touch with the customs office at the destination to expand and gather information regarding said costs.
Alphavetus is exempt from the costs generated by the accrual of taxes and customs duties, being the responsibility of the User who places the order.
The User is informed that in case they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they can modify them by contacting Alphavetus through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact details provided in the first clause (General Information).
In any case, the User, before clicking on "Place Order", has access to the space, shopping cart, where their purchase requests are being noted and can make modifications.
Likewise, the User is referred to consult the Legal Notice and General Terms of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.
In cases where the User acquires products on or through the owner's Website, they are entitled to a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.
This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquired material possession of the goods purchased on the Alphavetus Website or in the event that the goods that make up their order are delivered separately, 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order.
To exercise this right of withdrawal, the User must notify Alphavetus of their decision. They may do so, where appropriate, through the contact spaces enabled on the Website.
The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Alphavetus makes available to them as an annexed part of these Conditions, however, its use is not mandatory.
To comply with the withdrawal period, it is sufficient that the communication expressing the decision to withdraw unequivocally is sent before the corresponding deadline expires.
In case of withdrawal, Alphavetus will reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User) without any undue delay and, in any case, no later than 14 calendar days from the date on which Alphavetus is informed of the User's decision to withdraw.
Alphavetus will reimburse the User using the same payment method that the User used to make the initial purchase transaction. This reimbursement will not generate any additional cost to the User. However, Alphavetus could withhold said reimbursement until it has received the products or items of the purchase, or until the User presents proof of their return, whichever condition is met first.
The User can return or send the products to Alphavetus at: Guillem de Castro 59, 46008 Valencia.
And they must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which Alphavetus was informed of the decision to withdraw.
The User acknowledges knowing that they must bear the direct cost of returning (transport, delivery) the goods, if any were incurred. In addition, they will be responsible for the decrease in value of the products resulting from a handling other than that necessary to establish the nature, characteristics, and functioning of the goods.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case for: personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their wrapper, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery; supply of digital content without physical support.
In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by Alphavetus, they will have lost their right of withdrawal.
In any case, no refund will be made if the product has been used beyond merely opening it, for products that are not in the same conditions in which they were delivered, or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, instructions, and other documents that may accompany them, in addition to a copy of the purchase invoice.
At the following link, you can download the Model withdrawal form:
Return of defective products or shipping error
This refers to all those cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and that, therefore, they must contact Alphavetus immediately and inform them of the existing nonconformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, whether the refund or, where applicable, the replacement of the same is appropriate.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.
The amount paid for those products that are returned due to a defect, when it truly exists, will be fully reimbursed, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase.
In any case, the rights recognized in the current legislation at all times for the User, as a consumer and user, will always apply.
Guarantees
The User, as a consumer and user, enjoys guarantees on the products they may acquire through this Website, in the terms legally established for each type of product, with Alphavetus therefore being responsible for the lack of conformity of the same that is manifested within 14 days from the delivery of the product.
In this sense, it is understood that the products conform to the contract as long as they: match the description made by Alphavetus and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and performance of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the latter must proceed as indicated in the section on Return of defective products or shipping error. However, some of the products that are marketed on the Website could have non-homogeneous characteristics as long as these derive from the type of material with which they were manufactured, and which therefore will be part of the individual appearance of the product, and will not be a defect.
On the other hand, it could happen that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering the User that it is a defective product, they also have the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their right of legal guarantee directly against them for the two years following the delivery of said products. For this, the User must have kept all the information regarding the product warranty.
Unless a legal provision to the contrary, Alphavetus will not accept any responsibility for the following losses, regardless of their origin:
any losses that were not attributable to any breach on its part;
business losses (including loss of profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or
any other indirect loss that was not reasonably foreseeable by both parties at the time the sales contract for the products was formalized between both parties.
Likewise, Alphavetus also limits its responsibility in the following cases:
Alphavetus applies all measures concerning providing a faithful visualization of the product on the Website, however, it is not responsible for the minimal differences or inaccuracies that may exist due to a lack of screen resolution, or problems with the browser used, or others of this nature.
Alphavetus will act with the utmost diligence in order to make the product subject to the purchase order available to the company in charge of transport. However, it is not responsible for damages resulting from a malfunction of the transport, especially for causes such as strikes, traffic jams, and in general any others typical of the sector, which result in delays, losses, or theft of the product.
Technical failures due to fortuitous or other causes, which prevent a normal functioning of the service through the internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. Alphavetus puts all means at its disposal to carry out the purchase, payment, and shipping/delivery process of the products, however, it is exempt from responsibility for causes that are not attributable to it, fortuitous event or force majeure.
Alphavetus will not be responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, Alphavetus will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
In general, Alphavetus will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are outside of its reasonable control, that is, that are due to force majeure, and this may include, by way of example but not limited to:
Strikes, lockouts, or other protest measures.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
Inability to use trains, ships, airplanes, motor transport, or other public or private means of transport.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period that the force majeure cause continues, and Alphavetus will have an extension of the term to fulfill them for a period of time equal to the duration of the force majeure cause. Alphavetus will put all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure cause.
By using this Website, the User accepts that most of the communications with Alphavetus are electronic (email or notices published on the Website).
For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information, and other communications that Alphavetus sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and/or communicate with Alphavetus through the contact details that are provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless stipulated otherwise, Alphavetus can contact and/or notify the User at their email or at the postal address provided.
No waiver by Alphavetus of a specific right or legal action or the lack of a requirement by Alphavetus for the strict fulfillment by the User of any of their obligations will constitute a waiver of other rights or actions derived from a contract or from the Conditions, nor will it exempt the User from the fulfillment of their obligations.
No waiver by Alphavetus of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.
If any of these Conditions were declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
These Conditions and all documents to which they expressly refer constitute the entire agreement existing between the User and Alphavetus in relation to the object of the sale and replace any other previous pact, agreement, or promise agreed verbally or in writing by the same parties.
The User and Alphavetus acknowledge having consented to the celebration of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
The personal information or data that the User provides to Alphavetus in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where applicable, in the Legal Notice and General Terms of Use). By accessing, navigating and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data they provide are truthful.
The access, navigation, and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish law.
Any controversy, problem, or disagreement that arises or is related to the access, navigation, and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Alphavetus and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
The User can send Alphavetus their complaints, claims, or any other comments they wish to make through the contact details provided at the beginning of these Conditions (General Information).
In addition, Alphavetus has official complaint forms available to consumers and users, which they can request from Alphavetus at any time, using the contact details provided at the beginning of these Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between Alphavetus and the User, the User as a consumer can request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.
Access to this Website may involve the use of cookies. Cookies are small pieces of information that are stored in the browser used by each User—on the different devices they may use to browse—so that the server remembers certain information that only the server that implemented it will later read. Cookies facilitate browsing, make it more user-friendly, and do not harm the browsing device.
Cookies are automatic procedures for collecting information about the preferences determined by the User during their visit to the Website in order to recognize them as a User, and to personalize their experience and use of the Website, and can also, for example, help identify and resolve errors.
The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website, and the sites visited just before and after it. However, no cookie allows for contact with the User's telephone number or any other personal contact method. No cookie can extract information from the User's hard drive or steal personal information. The only way for the User's private information to be part of the Cookie file is for the user to personally give that information to the server.
Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above will apply to them. In this sense, the User's consent will be necessary for their use. This consent will be communicated, based on an authentic choice, offered through an affirmative and positive decision, before the initial processing, removable and documented.
Disabling, rejecting, and deleting cookies
The User can disable, reject, and delete cookies—in whole or in part—installed on their device through the settings of their browser (including, for example, Chrome, Firefox, Safari, Explorer). In this sense, the procedures for rejecting and deleting cookies may differ from one Internet browser to another. Consequently, the User must refer to the instructions provided by the Internet browser they are using. In the event that they reject the use of cookies—in whole or in part—they may continue to use the Website, although they may have limited use of some of its features.
